Most frequently asked questions
Why should I unlock my phone?
Unlocking your phone has many benefits. Asides from being able to use your device with any network, unlocking can raise the resale value of your device by up to 100%! Also by unlocking your phone you are being more environmentally friendly. Once you’ve upgraded your device others can reuse your phone!
Is phone unlocking legal? Am I breaking the law?
No you are not breaking any laws. Unlocking your phone is 100% completely legal. After all you own your device! Network providers lock the device you buy from them in order to keep you as a loyal customer. With this restriction removed you are free to use your device with any provider!
Once I unlock my phone, will I have to unlock it again after updating it?
No, once you use our unlocking services once, you will never have to input an unlock code again as your phone will be permanently unlocked even after updating the firmware or OS
My phone isn’t listed on your site. Can you still unlock it?
It depends. Feel free to drop us a message with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!
Questions about purchasing/your code
How can I pay for a code?
We use paypal to facilitate all payments. If you have an account you can easily pay directly from your bank account! You can also pay with a credit card through Paypal even though you don’t have an account.
I paid for a code but I still haven’t received anything. What to do?
After making your payment incase you are not redirected to Phone Details Submission Page then please CLICK HERE.
Also since we have an automatic e-mail delivery system once your code has been retrieved from our databases you must have also got an email to submit your phone details, however certain e-mail providers may label our messages as junk. Please check your junk e-mail box to see our e-mail is there. If not, don’t worry our support team will be ready to assist you.
I got a code but it’s not working. What should I do?
Our unlock codes are 99.5% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.
If all the information you sent us is accurate, you must provide with video proof displaying the phones IMEI number and unlock code sequence being punched in.
If you are still having problems you can contact our support team.
How does your guarantee work? How can I get a refund?
We guarantee our codes to be 100% working and we will happy to give you a refund if our codes do not work. We will offer you a refund only if:
- Your code says “Not Found”
- Provide visual proof that a code we gave you fails to unlock your device. Due to the nature of the unlocking business we require an image or video clip of your device showing the code error.
- We have exhausted our support options and still fail to unlock your device.
Note: You cannot cancel your order if it has been submitted and has begun processing.
